Thank you for shopping with 5G Jewellery. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully for complete information regarding order processing, shipping timelines, and delivery terms.

1. Order Processing

  • All orders are processed after successful payment confirmation.

  • Orders are usually processed within 1–3 business days.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping Coverage

We currently ship across India through trusted courier and logistics partners.

Delivery availability may vary depending on your location and courier serviceability.

3. Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 3–7 business days

  • Other Locations: 5–10 business days

Delivery timelines are approximate and may vary due to:

  • Remote locations

  • Weather conditions

  • Courier delays

  • Public holidays

  • Unexpected operational issues

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.

  • We may offer free shipping on selected products, offers, or order values.

5. Order Tracking

Once your order is shipped:

  • Tracking details may be shared via SMS, email, or WhatsApp.

  • Customers can track their shipment using the provided tracking information.

6. Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery fails due to:

  • Incorrect address

  • Unreachable customer

  • Refusal to accept delivery

the order may be returned to us, and additional shipping charges may apply for re-dispatch.

7. Delayed Deliveries

While we strive for timely deliveries, 5G Jewellery is not responsible for delays caused by:

  • Courier service interruptions

  • Natural disasters

  • Government restrictions

  • Unforeseen logistical issues

8. Damaged Packages

If the package appears damaged or tampered with at the time of delivery:

  • Do not accept the package if possible.

  • Contact our support team immediately with photos/videos.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not liable for delays or failed deliveries caused by incorrect or incomplete address information.

10. International Shipping

Currently, we may only provide shipping within India unless otherwise specified on the website.

11. Contact Information

For shipping-related queries, contact us:

5G Jewellery
SHOP NO. 8-9 THIRD FLOOR CRYSTAL PLAZA MALAD WEST MUMBAI 400064
Mobile: +91 9327775245
Website: 5G Jewellery Official Website