Thank you for shopping with 5G Jewellery. We strive to provide high-quality jewellery and a smooth shopping experience for our customers. Please read our Refund and Returns Policy carefully before making a purchase.

1. Return Eligibility

We accept return requests only under the following conditions:

  • Product received is damaged or defective

  • Wrong product delivered

  • Product received is incomplete

To be eligible for a return:

  • The request must be raised within 48 hours of delivery.

  • The product must be unused and in original condition.

  • Original packaging, tags, invoice, and accessories must be retained.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used or damaged products after delivery

  • Customized or personalized jewellery

  • Products purchased during special sales or clearance offers

  • Minor color or design variations due to screen display differences

3. Return Process

To initiate a return request:

  1. Contact our support team with:

    • Order ID

    • Product images/videos

    • Reason for return

  2. Our team will verify the request.

  3. Once approved, return instructions will be shared.

Contact Details:

5G Jewellery
SHOP NO. 8-9 THIRD FLOOR CRYSTAL PLAZA MALAD WEST MUMBAI 400064
Mobile: +91 9327775245
Website: 5G Jewellery Official Website

4. Refund Policy

  • Refunds are processed only after the returned product passes quality inspection.

  • Approved refunds will be credited to the original payment method.

  • Refund processing may take 5–10 business days depending on banking channels and payment providers.

5. Cancellation Policy

Order Cancellation by Customer

  • Orders can only be cancelled before dispatch.

  • Once the order has been shipped, cancellation requests may not be accepted.

Order Cancellation by 5G Jewellery

We reserve the right to cancel orders due to:

  • Product unavailability

  • Pricing errors

  • Fraudulent transactions

  • Incomplete customer information

In such cases, full refunds will be processed.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of delivery.

  • Share clear unboxing videos and product images for verification.

Failure to provide supporting proof may result in rejection of the claim.

7. Shipping Charges

  • Original shipping charges are non-refundable unless the return is due to our error.

  • Return shipping charges may be borne by the customer unless otherwise approved.

8. Exchange Policy

Exchanges are subject to:

  • Product availability

  • Successful return verification

We reserve the right to refuse exchange requests that do not meet our policy conditions.

9. Contact Us

For any refund, return, or exchange-related queries, contact us:

5G Jewellery
SHOP NO. 8-9 THIRD FLOOR CRYSTAL PLAZA MALAD WEST MUMBAI 400064
Mobile: +91 9327775245
Website: 5G Jewellery