Thank you for shopping with 5G Jewellery. We strive to provide high-quality jewellery and a smooth shopping experience for our customers. Please read our Refund and Returns Policy carefully before making a purchase.
1. Return Eligibility
We accept return requests only under the following conditions:
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Product received is damaged or defective
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Wrong product delivered
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Product received is incomplete
To be eligible for a return:
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The request must be raised within 48 hours of delivery.
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The product must be unused and in original condition.
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Original packaging, tags, invoice, and accessories must be retained.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
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Used or damaged products after delivery
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Customized or personalized jewellery
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Products purchased during special sales or clearance offers
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Minor color or design variations due to screen display differences
3. Return Process
To initiate a return request:
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Contact our support team with:
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Order ID
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Product images/videos
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Reason for return
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Our team will verify the request.
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Once approved, return instructions will be shared.
Contact Details:
5G Jewellery
SHOP NO. 8-9 THIRD FLOOR CRYSTAL PLAZA MALAD WEST MUMBAI 400064
Mobile: +91 9327775245
Website: 5G Jewellery Official Website
4. Refund Policy
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Refunds are processed only after the returned product passes quality inspection.
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Approved refunds will be credited to the original payment method.
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Refund processing may take 5–10 business days depending on banking channels and payment providers.
5. Cancellation Policy
Order Cancellation by Customer
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Orders can only be cancelled before dispatch.
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Once the order has been shipped, cancellation requests may not be accepted.
Order Cancellation by 5G Jewellery
We reserve the right to cancel orders due to:
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Product unavailability
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Pricing errors
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Fraudulent transactions
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Incomplete customer information
In such cases, full refunds will be processed.
6. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
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Notify us within 48 hours of delivery.
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Share clear unboxing videos and product images for verification.
Failure to provide supporting proof may result in rejection of the claim.
7. Shipping Charges
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Original shipping charges are non-refundable unless the return is due to our error.
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Return shipping charges may be borne by the customer unless otherwise approved.
8. Exchange Policy
Exchanges are subject to:
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Product availability
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Successful return verification
We reserve the right to refuse exchange requests that do not meet our policy conditions.
9. Contact Us
For any refund, return, or exchange-related queries, contact us:
5G Jewellery
SHOP NO. 8-9 THIRD FLOOR CRYSTAL PLAZA MALAD WEST MUMBAI 400064
Mobile: +91 9327775245
Website: 5G Jewellery
